Refund policy

30 Day Returns and Exchanges

You may request a return or exchange within 30 calendar days of delivery. We accept eligible returns for a change of mind, sizing issues, damaged or defective items, or an incorrect item. For a change of mind or size exchange, items must be unworn, unwashed, unaltered, with original tags and packaging and proof of purchase. Trying clothing on indoors is acceptable; items must be free of stains, fragrance, makeup and signs of wear.

Items That Cannot Be Returned

Items altered, washed, used or damaged after delivery are not eligible for a change-of-mind return. A separately agreed custom-made or personalized order is not eligible for a change-of-mind return once production begins; any such terms will be disclosed before that order is accepted. This does not limit your rights if goods arrive defective, damaged or incorrect. Ordinary ready-to-wear products are subject to the standard 30 day policy.

How to Return

  1. Email info@hazarfashionnj.com or call +1 (862) 417-7625 within 30 days of delivery with your order number, item and reason. For damage or an incorrect item, include photos if available.
  2. We respond within 24 hours with return instructions. Please contact us before sending the item so it can be identified correctly.
  3. Pack the item securely with your order number and send it to Hazar Fashion, 864 Main St, Paterson, NJ 07503, United States. Use a trackable service and keep the receipt.
  4. We inspect your return after arrival and notify you of approval or the specific reason if it is ineligible.

Exchanges

Request the replacement style or size when contacting us. We confirm availability and provide the same return instructions and return address above. After the eligible item arrives and is checked, we process an available exchange within 1–3 business days. Replacement transit normally takes 3–5 business days. If the replacement is unavailable, you may choose an available alternative or a refund. Any price difference is agreed before a replacement is sent.

Return and Exchange Costs

For an item that arrives damaged, defective or incorrect, Hazar Fashion pays reasonable return shipping and replacement shipping and supplies instructions or a prepaid label. For a change of mind or a customer-selected size change, you pay return postage; we pay standard shipping of the replacement within the United States. There is no restocking fee. Original standard shipping was free, so there is no original shipping charge to deduct.

Refund Process and Timing

After receiving and inspecting an approved return, we process the refund within 1–3 business days to the original payment method. Funds normally appear within a further 1–3 business days; your card issuer may take longer. We email you when the refund is issued. Contact us if the expected time passes without receipt.

Order Cancellation

Contact us immediately to cancel an order before shipment. We will cancel an unshipped order and issue a full refund to the original payment method with no additional handling fee. Once an order has shipped, cancellation is no longer available and our Refunds and Returns Policy applies.

Contact Us

Store Name: Hazar Fashion
Address: 864 Main St, Paterson, NJ 07503, United States
Phone: +1 (862) 417-7625
Email: info@hazarfashionnj.com
Opening Hours: Monday–Sunday, 10:30 AM–8:00 PM, Eastern Time (America/New_York; daylight saving time observed).
Response Time: We respond within 24 hours.